+61 3 9412 7000     hello@carterdigital.com.au

Folio

Awarded Asia Pacific’s top innovative and most influential independent experience agency has joined Global Human Experience Studio WONGDOODY!

Building new brand experiences with UEthical

OVERVIEW

Our relationship with U Ethical is built on exploration, opportunity and possibility. Our engagement focused on re-inventing and visualising the future of its digital branding and creating a web experience to educate and improve our world through ethical investing.  

Established in 1985 the fund has steadily become one of the largest ethical investment manager in Australia with over $1 billion under management. Developing a reputation for their unwavering commitment to ethics-driven performance, they are one of only a handful of investment businesses to be a certified B Corporation.

Our collective vision brought together marketing, services, and a platform that led to the creation of various opportunities within the new digital ecosystem.
 

CHALLENGE

It starts with a better brand experience online.
What does ethical investment look like when we deliver a better experience to the customer, we had a few ideas. With digital now the new front door and initial touchpoint, we helped to position content that is crisp and clear so customers could engage with ease and easily understand how ethical investing could improve their lives and the world as a whole. 

Customers want more transparency and easy access to information.
We made important features easy to access. When new customers need to find information and options, they are easy to discover. Existing customers could quickly access the information and digest the right information at just a few clicks.

Customers wanted access to their investments and portfolios online, so we’ve created one of the best in class portals, enabling instant access to information and folio management. 

 


SOLUTION

Users can now easily understand plan options, types of product and the performance potential of each fund without the needing investment experience. Quickly reviewing opportunities funds to meet the needs of wholesale customers and retail investors.

We’ve met customer expectations by delivering a digital experience that is not only simple and easy to use, but gives access to information in the way they want it.

Throughout the engagement, we worked iteratively to continuously best deliver the perfect customer experience.

 

Outcomes

• 3x Increase in visitors

• +200% Growth in New Clients

• +700% Enquiry growth

 

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Homepage Brand Experience
Ethical Investing Brand Experience
UI Design Grid
Design System

Who are Carter?

Principals, James Noble & Paul Beardsell, are leaders in experience design.

We put people ahead of everything else, meaning our solutions transform the way customers interact with businesses in a rapidly changing digital world.

As on of Australia’s largest independent experience design agency, we select the right technology to deliver the right digital outcome to surprise and delight the people using them. This enables our partners to exceed their customers’ needs and grow their connection with them.

We have achieved sustained success in a world where technology, expectations and customer behaviour is constantly evolving. Our solutions constantly adapt to meet new trends and ensure our products remain vital.

We have won numerous accolades and awards on behalf of our clients since 2005 as acknowledgement of the consistent results we deliver.

Diverse Experise

Our fine folk sit at recycled timber desks, type on keyboards powered by rechargeable batteries, walk on carpet made from recycled tyres and plastic bags. They breathe air created by an in-office garden and drink tea heated by an environmentally-friendly kettle.

Carter is full service experience design agency that knows organisations are subject to all sorts of variables. We not only experienced, but big enough to respond to changing requirements by re-deploying resources as required.

We are an inclusive agency. While all based in Australia, we speak 19 languages and are a global team hailing from countries including Japan, China, Indonesia, Thailand, Iraq, New Zealand, India, Russia, France, Germany, United Kingdom and Ireland. This expanse of experience allows for creative thinking and a true user-first approach, allowing us to solve complex problems and deliver simple real-life solutions daily.

Principal, James Noble, hand-crafted the fitout and furniture from recycled timber, layered and sealed using biodegradable glue. Now that’s commitment. 


UX Melbourne website design and development
Digital strategies and UX creative solutions.
Award winning UX agency in Melbourne
Think of creative user experience as ergonomics for your eyeballs.

Our Services

Speaking 19 languages and hailing from 11 countries, we produce the highest possible user experience for your business and target audience. Our creative thinking and innovation enables us to solve complex problems and provide effective global digital solutions.

Discover

- Your Vision -

It all starts with a discovery session where we will chat about your vision, requirements and expectations for your digital presence.

  • User experience (UX) recommendations
  • Technical and Information architecture (IA)
  • Digital marketing strategy
  • Content strategy
  • Customer experience 
  • Competitor research and analysis

Design

- It's Alive -

Translating your creative ideas into workable concepts, crafting the user experience, building strong, lasting solutions.

  • Creative direction
  • Information architecture
  • Digital strategy
  • Service Design
  • Wireframing & user experience
  • Concept design

Deliver

- Lift Off -

We architect and develop, optimise the experience, test and launch. We then analyse, act on results and offer ongoing support.

  • Commerce development
  • Third party API intergration
  • Search engine optimisation
  • Data & Analytics
  • Social media integration
  • 1 on 1 Training

Want to get started?

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