Awarded Asia Pacific’s top innovative and most influential independent experience agency has joined Global Human Experience Studio WONGDOODY!

Digital property management, settlement and e-conveyancing secure platform


PEXA, an online management initiative for the conveyancing process of property in Australia. Where in the past the manual exchange of paperwork with lawyers, conveyancers and financial institutions was required to effect a transfer of title, the platform allows for efficiency and security in real-time. While the industry transitions to the new automated system, as the Australian stock market did in the early nineties, education of all involved is a crucial consideration.


Creating an online strategy had to present dynamic content which built confidence in the system, and the value it represents to its users, both professionals and those they are serving. Conversion paths for both practitioners and consumers needed to be developed to drive uptake of the system and ensure the product was bringing value to the organisation.


The digital offering services a diverse range of audiences; Property, legal and banking professionals, each requiring information of a different focus. Our considered design uses a contextual approach, with differing types of users able to follow a clear path through information about the specific benefits the network provides for its users.

Through involving target audiences in the process of assessing the current site and on-boarding process, we ensured accurate information collated and assumptions minimised. Presenting relevant information, allowed immediate access to areas already considered by a visitor, or exploration of further information.

By bringing relatable content that demystifies the operation of the network to an industry that has operated largely the same way since its formation, practitioners can relate and become more inclined to get involved. Appropriate calls to action increase conversion on each page provide the opportunity for signup or enquiry when the user is inspired to do so.


Sydney Morning Herald
Sai Global
Business Queensland
Australian Financial Review


Driving over 2 million Member Experiences — RACV

Establishing the world’s first 'Legal Operating System' — Legal Gateway

Improve productivity via considered user experience — ViewPro

O'Brien Group Arena

PEXA Digital Conveyancing Platform
PEXA Conveyancing platform mobile responsive navigation
PEXA Conveyancing platform statistics
PEXA Digital Conveyancing financial institutions information
PEXA Digital Conveyancing help video information
PEXA Conveyancing mobile member map search

Who are Carter?

Principals, James Noble & Paul Beardsell, are leaders in experience design.

We put people ahead of everything else, meaning our solutions transform the way customers interact with businesses in a rapidly changing digital world.

As on of Australia’s largest independent experience design agency, we select the right technology to deliver the right digital outcome to surprise and delight the people using them. This enables our partners to exceed their customers’ needs and grow their connection with them.

We have achieved sustained success in a world where technology, expectations and customer behaviour is constantly evolving. Our solutions constantly adapt to meet new trends and ensure our products remain vital.

We have won numerous accolades and awards on behalf of our clients since 2005 as acknowledgement of the consistent results we deliver.

Diverse Experise

Our fine folk sit at recycled timber desks, type on keyboards powered by rechargeable batteries, walk on carpet made from recycled tyres and plastic bags. They breathe air created by an in-office garden and drink tea heated by an environmentally-friendly kettle.

Carter is full service experience design agency that knows organisations are subject to all sorts of variables. We not only experienced, but big enough to respond to changing requirements by re-deploying resources as required.

We are an inclusive agency. While all based in Australia, we speak 19 languages and are a global team hailing from countries including Japan, China, Indonesia, Thailand, Iraq, New Zealand, India, Russia, France, Germany, United Kingdom and Ireland. This expanse of experience allows for creative thinking and a true user-first approach, allowing us to solve complex problems and deliver simple real-life solutions daily.

Principal, James Noble, hand-crafted the fitout and furniture from recycled timber, layered and sealed using biodegradable glue. Now that’s commitment. 

UX Melbourne website design and development
Digital strategies and UX creative solutions.
Award winning UX agency in Melbourne
Think of creative user experience as ergonomics for your eyeballs.

Our Services

Speaking 19 languages and hailing from 11 countries, we produce the highest possible user experience for your business and target audience. Our creative thinking and innovation enables us to solve complex problems and provide effective global digital solutions.


- Your Vision -

It all starts with a discovery session where we will chat about your vision, requirements and expectations for your digital presence.

  • User experience (UX) recommendations
  • Technical and Information architecture (IA)
  • Digital marketing strategy
  • Content strategy
  • Customer experience 
  • Competitor research and analysis


- It's Alive -

Translating your creative ideas into workable concepts, crafting the user experience, building strong, lasting solutions.

  • Creative direction
  • Information architecture
  • Digital strategy
  • Service Design
  • Wireframing & user experience
  • Concept design


- Lift Off -

We architect and develop, optimise the experience, test and launch. We then analyse, act on results and offer ongoing support.

  • Commerce development
  • Third party API intergration
  • Search engine optimisation
  • Data & Analytics
  • Social media integration
  • 1 on 1 Training

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