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Awarded Asia Pacific’s top innovative and most influential independent experience agency has joined Global Human Experience Studio WONGDOODY!

Redefining Swimwear Galore’s Digital Retail Offering

OVERVIEW

With an antiquated digital presence, Swimwear Galore wanted to be less reliant on technology to create a more seamless omnichannel experience. The goal; add value to the process through providing a considered, user-focused experience and a beautiful design system, backed by insightful research and impeccable creative execution.


CHALLENGE

The original platform had achieved some success, and as part of the process we needed to learn from the approach, without being too influenced by those successes. 

Identifying key areas that would create immediate impact, improve useful audience data points and conversions of sales both online and in-store. 

Keeping within the remit of ‘evolution over revolution’ has its challenges. Staying true to the brand, whilst overhauling brand architecture and removing barriers to entry is a tricky tightrope. Applying this had to be executed with surgical precision to create purpose-driven experiences in both the physical and digital space.


SOLUTION

Through intensive and on-going collaboration with the team from Swimwear Galore, we worked towards strengthening their position as an omnichannel leader in the swimwear market. 

We kicked off our collaboration utilising a design sprint together with various stakeholders in one room. This allowed us to define the brief for both the new online presence, and how we integrated the approach with their future plans for physical retail stores over the next two years.

Our first hurdle was to refine the brand position online, without displacing the overall look and feel. This we eventually collated into a digital style guide for the Swimwear to utilise moving forward independently of us.

The enhanced digital brand help redefine the positioning online, without the need for any costly updates to the outlet stores. We applied a 3 principle, multi-layered and adaptive style, which was applied to all customer touchpoints to work seamlessly in tandem with existing brand assets. The outcome enabled a frictionless journey over all channels, without the audience needing to understand any new brand styles or messaging. 

We’re ecstatic to see our work helping shape an iconic Australian brand as it continuously evolves into an international success. Experience it for yourself by visiting their reimagined digital presence or visit a retail store near you.

 

Outcomes

• 23% increase in new users (+26,000 Users Per Month)

• 80% increase in conversion probability 

• 14% increase in revenue per transaction

• 22% increase in transactions

• 37% increase in page views

• 5% reduction in time spent



RELATED

The Ultimate Online Store — Berlei

Responsive Digital Website User Experience — Domain Chandon

Art Series Hotel

Broadsheet Mobile App

Responsive commerce
Photo montages
Dynamic menu
In page cart
bespoke typography

Who are Carter?

Principals, James Noble & Paul Beardsell, are leaders in experience design.

We put people ahead of everything else, meaning our solutions transform the way customers interact with businesses in a rapidly changing digital world.

As on of Australia’s largest independent experience design agency, we select the right technology to deliver the right digital outcome to surprise and delight the people using them. This enables our partners to exceed their customers’ needs and grow their connection with them.

We have achieved sustained success in a world where technology, expectations and customer behaviour is constantly evolving. Our solutions constantly adapt to meet new trends and ensure our products remain vital.

We have won numerous accolades and awards on behalf of our clients since 2005 as acknowledgement of the consistent results we deliver.

Diverse Experise

Our fine folk sit at recycled timber desks, type on keyboards powered by rechargeable batteries, walk on carpet made from recycled tyres and plastic bags. They breathe air created by an in-office garden and drink tea heated by an environmentally-friendly kettle.

Carter is full service experience design agency that knows organisations are subject to all sorts of variables. We not only experienced, but big enough to respond to changing requirements by re-deploying resources as required.

We are an inclusive agency. While all based in Australia, we speak 19 languages and are a global team hailing from countries including Japan, China, Indonesia, Thailand, Iraq, New Zealand, India, Russia, France, Germany, United Kingdom and Ireland. This expanse of experience allows for creative thinking and a true user-first approach, allowing us to solve complex problems and deliver simple real-life solutions daily.

Principal, James Noble, hand-crafted the fitout and furniture from recycled timber, layered and sealed using biodegradable glue. Now that’s commitment. 


UX Melbourne website design and development
Digital strategies and UX creative solutions.
Award winning UX agency in Melbourne
Think of creative user experience as ergonomics for your eyeballs.

Our Services

Speaking 19 languages and hailing from 11 countries, we produce the highest possible user experience for your business and target audience. Our creative thinking and innovation enables us to solve complex problems and provide effective global digital solutions.

Discover

- Your Vision -

It all starts with a discovery session where we will chat about your vision, requirements and expectations for your digital presence.

  • User experience (UX) recommendations
  • Technical and Information architecture (IA)
  • Digital marketing strategy
  • Content strategy
  • Customer experience 
  • Competitor research and analysis

Design

- It's Alive -

Translating your creative ideas into workable concepts, crafting the user experience, building strong, lasting solutions.

  • Creative direction
  • Information architecture
  • Digital strategy
  • Service Design
  • Wireframing & user experience
  • Concept design

Deliver

- Lift Off -

We architect and develop, optimise the experience, test and launch. We then analyse, act on results and offer ongoing support.

  • Commerce development
  • Third party API intergration
  • Search engine optimisation
  • Data & Analytics
  • Social media integration
  • 1 on 1 Training

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