Awarded Asia Pacific’s top innovative and most influential independent experience agency has joined Global Human Experience Studio WONGDOODY!

Rich content and playful interactions ensure a deeper level of engagement

“Its a pleasure working with Carter. They understood that our relationship was beyond client-supplier, it is a real partnership.”


Victorian Opera is undoubtedly the most innovative, creative and unpredictable non-for-profit opera company in Australia.

Victorian Opera evolves this traditional art form in fascinating ways. It stages opera featuring circus, puppetry, and spectacular 3D digital scenery. Each year, Victorian Opera stages rarely heard productions, operatic masterpieces, and new Australian opera. The company works with the most exceptional singers from across Australia and the world and has received multiple awards for its productions.

The Company’s digital presence needed to be inclusive and accessible. It’s clientele are discerning and wide-ranging; they expect a premium experience - not only while a ending a main stage performance, but end-to-end when interacting with Victorian Opera. 


An antiquated digital platform and design aesthetic made their digital presence very difficult to update for delivering engaging content for their existing and potential subscribers.
Therefore, Victorian Opera was in need of a new and improved CMS and design, ready for the launch of the 2018 season, coinciding with their corporate rebrand.

Ticket sales are a significant online activity, and while tickets are not purchased directly, an need to apply an appropriate emphasis on this call to action has to be in our thoughts throughout. 


Seasons offer an opportunity to ‘redress’ the website to reflect the season and an opportunity to immerse visitors within the latest ‘theme’ before their offine experience starts. We've architected a framework that encourages users to explore, engage and, where appropriate, supported information with beautiful, relevant rich media. 

Implementing of a easy-to-use and flexible content management system (CMS) in “Craft”, made creating, producing and updating rich content simple, allowing them to focus on storytelling around the season’s theme and productions.

We implemented a bespoke design on the external ticket booking service TNEW to closely couple the platforms together for the user.

Highlighting a forward-thinking elegance, we designed a seamless and somewhat unusual interface, modest enough to let seasonal creative be the hero.

"Three weeks after we launched the season 2018, data spoke: we almost doubled our number of users compared from last year at the same period of time and we significantly increased the number of pages per session.

The UX and Design of the new website surely play a crucial role in that excellent performance."



Special Kudos Award


Digital Experience & Transformation — The Australian Ballet

Innovation, Creativity & Technology — Melbourne Knowledge Week Festival

Designing for Academy Award winner — cineSync creators Cospective

Australian Premiere of Design Disruptors Documentary

Responsive Website, Andriod & iOS Apps — NGV Melbourne Now

Stunning Design Application
Fully customisable rich content areas
Clean ux and interaction designed menu structure
Implementation of a flexible content management system (CMS) in “Craft”
Responsive Website

Who are Carter?

Principals, James Noble & Paul Beardsell, are leaders in experience design.

We put people ahead of everything else, meaning our solutions transform the way customers interact with businesses in a rapidly changing digital world.

As on of Australia’s largest independent experience design agency, we select the right technology to deliver the right digital outcome to surprise and delight the people using them. This enables our partners to exceed their customers’ needs and grow their connection with them.

We have achieved sustained success in a world where technology, expectations and customer behaviour is constantly evolving. Our solutions constantly adapt to meet new trends and ensure our products remain vital.

We have won numerous accolades and awards on behalf of our clients since 2005 as acknowledgement of the consistent results we deliver.

Diverse Experise

Our fine folk sit at recycled timber desks, type on keyboards powered by rechargeable batteries, walk on carpet made from recycled tyres and plastic bags. They breathe air created by an in-office garden and drink tea heated by an environmentally-friendly kettle.

Carter is full service experience design agency that knows organisations are subject to all sorts of variables. We not only experienced, but big enough to respond to changing requirements by re-deploying resources as required.

We are an inclusive agency. While all based in Australia, we speak 19 languages and are a global team hailing from countries including Japan, China, Indonesia, Thailand, Iraq, New Zealand, India, Russia, France, Germany, United Kingdom and Ireland. This expanse of experience allows for creative thinking and a true user-first approach, allowing us to solve complex problems and deliver simple real-life solutions daily.

Principal, James Noble, hand-crafted the fitout and furniture from recycled timber, layered and sealed using biodegradable glue. Now that’s commitment. 

UX Melbourne website design and development
Digital strategies and UX creative solutions.
Award winning UX agency in Melbourne
Think of creative user experience as ergonomics for your eyeballs.

Our Services

Speaking 19 languages and hailing from 11 countries, we produce the highest possible user experience for your business and target audience. Our creative thinking and innovation enables us to solve complex problems and provide effective global digital solutions.


- Your Vision -

It all starts with a discovery session where we will chat about your vision, requirements and expectations for your digital presence.

  • User experience (UX) recommendations
  • Technical and Information architecture (IA)
  • Digital marketing strategy
  • Content strategy
  • Customer experience 
  • Competitor research and analysis


- It's Alive -

Translating your creative ideas into workable concepts, crafting the user experience, building strong, lasting solutions.

  • Creative direction
  • Information architecture
  • Digital strategy
  • Service Design
  • Wireframing & user experience
  • Concept design


- Lift Off -

We architect and develop, optimise the experience, test and launch. We then analyse, act on results and offer ongoing support.

  • Commerce development
  • Third party API intergration
  • Search engine optimisation
  • Data & Analytics
  • Social media integration
  • 1 on 1 Training

Want to get started?

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