Awarded Asia Pacific’s top innovative and most influential independent experience agency has joined Global Human Experience Studio WONGDOODY!

Using drones and artificial intelligence to transform an industry

“Having been on Skand for 7 years, I’m impressed Carter grasped it after only a couple of months.”

Brett Chilton, Founder at


The worldwide explosion of data has created both opportunities and challenges for every business, even for those industries not accustomed to advanced analytics.

Capturing, presenting and analysing that data becomes challenging - businesses can become easily overwhelmed with information. The real question becomes, what data is relevant for the best decisions, and how is it presented?

This is a crucial design question to get right: businesses’ data is increasingly becoming a competitive advantage.

Skand approached us with a problem. Utilising drones to inspect complex facilities, it required a digital platform to collate all the videos, images and data collected. Each asset is assessed by Artificial Intelligence, and the results needed to be displayed in a unique way for each of its various audiences and users.

Cracking that solution required typical design expertise, but more importantly: a fundamental understanding of how employees should interact with data to make informed, powerful decisions.

A single experience across desktop and mobile
More than just a responsive website, our team had a requirement to create new features and components in a framework with micro-interactions, transitions and other experiences to make viewing this data a delight, not a chore.

Making data easy to understand
Data needed to be in the right context and work for its users, whether they were looking for a deep-dive or just high-level content.

Tailored specifically for video management
Aerial imagery capture and video management had to be paramount: easy uploads, machine learning integration and the ability to collaborate, share and scrutinise issues identified on camera.

Creating a hero from a new brand
Possibly the most important goal: ahead of the launch, something to announce their strong presence and personality in the market.


Step 1 — Start with the users
Qualitative research and workshops. We identified each user group, their wants, and needs: from drone operators, asset managers, inspectors, engineers through to executives.

Step 2 — Map out the journey
Take those user groups and map out tasks they would do on the platform, like uploading images, analysing data or reporting. The key here was coming up with a personalised approach so each user only sees what’s relevant to them - like data or notifications.

Step 3 — Bringing it all together
Work with design, development and the client to produce wireframes, iterate and test until we were sure users’ needs were satisfied. We worked in sprints to deliver an MVP in a short time.

Step 4 — Developing a unique brand
The finishing touches: work with an illustrator to create a truly unique experience. We didn’t want this to look like anything else, and above all - it needed to be fun.



The platform stitches hundreds of drone photo's together for a beautiful overview. This allows us to see a complete picture quickly. You are able to pull up scans, locations, assign a manager, calculate costs and make a booking - the platform gives full autonomy and power to make whatever decision they feel appropriate at the time.

Users can even use a drawing function to highlight particular features of a picture, then share it with others, reducing the time between feedback, and queries to enable more precise handling of potentially dangerous issues.

Uploading photos is drag and drop, and the platform automatically determines the placement of images. This increases the quality of the platform and means work gets done faster in the process.


A personalised experience

  • Different users need different things. An executive wants high-level information, while ground inspectors want in-depth analysis. They get what they want.
  • When joining the system, users get a simple onboarding experience so they can jump in straight away with full control
  • Users can break down data across sites, managers and organisations - and they can even add shortcuts to personalise it more

Take advantage of the fully comprehensive and personalised reporting system that tackles your needs: See high priority risks across all sites, or break it down into individual materials. Not only that: Share and download reports in PDF or CSV files, giving you and your team easy access anywhere.



Bentley — Infrastructure 2018, Reality Modeling platform 


Leading the Victorian start-up community — LaunchVic

Launchpad for Aussie start up — Envato

Responsive Corporate Website Strategy — Interactive


Craft CMS

Big data dashboard
Visualizing data
Scalable user interface
Marketing collateral
Fully integrated API and artificial intelligence platform

Who are Carter?

Principals, James Noble & Paul Beardsell, are leaders in experience design.

We put people ahead of everything else, meaning our solutions transform the way customers interact with businesses in a rapidly changing digital world.

As on of Australia’s largest independent experience design agency, we select the right technology to deliver the right digital outcome to surprise and delight the people using them. This enables our partners to exceed their customers’ needs and grow their connection with them.

We have achieved sustained success in a world where technology, expectations and customer behaviour is constantly evolving. Our solutions constantly adapt to meet new trends and ensure our products remain vital.

We have won numerous accolades and awards on behalf of our clients since 2005 as acknowledgement of the consistent results we deliver.

Diverse Experise

Our fine folk sit at recycled timber desks, type on keyboards powered by rechargeable batteries, walk on carpet made from recycled tyres and plastic bags. They breathe air created by an in-office garden and drink tea heated by an environmentally-friendly kettle.

Carter is full service experience design agency that knows organisations are subject to all sorts of variables. We not only experienced, but big enough to respond to changing requirements by re-deploying resources as required.

We are an inclusive agency. While all based in Australia, we speak 19 languages and are a global team hailing from countries including Japan, China, Indonesia, Thailand, Iraq, New Zealand, India, Russia, France, Germany, United Kingdom and Ireland. This expanse of experience allows for creative thinking and a true user-first approach, allowing us to solve complex problems and deliver simple real-life solutions daily.

Principal, James Noble, hand-crafted the fitout and furniture from recycled timber, layered and sealed using biodegradable glue. Now that’s commitment. 

UX Melbourne website design and development
Digital strategies and UX creative solutions.
Award winning UX agency in Melbourne
Think of creative user experience as ergonomics for your eyeballs.

Our Services

Speaking 19 languages and hailing from 11 countries, we produce the highest possible user experience for your business and target audience. Our creative thinking and innovation enables us to solve complex problems and provide effective global digital solutions.


- Your Vision -

It all starts with a discovery session where we will chat about your vision, requirements and expectations for your digital presence.

  • User experience (UX) recommendations
  • Technical and Information architecture (IA)
  • Digital marketing strategy
  • Content strategy
  • Customer experience 
  • Competitor research and analysis


- It's Alive -

Translating your creative ideas into workable concepts, crafting the user experience, building strong, lasting solutions.

  • Creative direction
  • Information architecture
  • Digital strategy
  • Service Design
  • Wireframing & user experience
  • Concept design


- Lift Off -

We architect and develop, optimise the experience, test and launch. We then analyse, act on results and offer ongoing support.

  • Commerce development
  • Third party API intergration
  • Search engine optimisation
  • Data & Analytics
  • Social media integration
  • 1 on 1 Training

Want to get started?

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